THE EVOLUTION AND IMPACT OF AI/ML CHATBOTS IN ENTERPRISE APPLICATIONS: A TECHNICAL ANALYSIS. INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), [S. l.], v. 7, n. 2, p. 1089–1103, 2024. Disponível em: https://mylib.in/index.php/IJRCAIT/article/view/IJRCAIT_07_02_085.. Acesso em: 24 mar. 2026.