USE OF SERVQUAL IN THE EVALUATION OF SERVICE QUALITY OF ACADEMIC LIBRARIES IN DEVELOPING COUNTRIES. INDIAN JOURNAL OF INFORMATION TECHNOLOGY (INDJIT), [S. l.], v. 1, n. 2, p. 5–22, 2019. Disponível em: https://mylib.in/index.php/INDJIT/article/view/INDJIT_01_02_002.. Acesso em: 4 feb. 2026.