LEVERAGING GENERATIVE AI CHATBOTS IN THE BANKING INDUSTRY: A COMPREHENSIVE ANALYSIS

Authors

  • Karthika Gopalakrishnan Data Scientist, United States. Author

Keywords:

Generative AI, GPT-3.5, Llama Index, Banking Industry, Customer Service, Chatbots

Abstract

Generative AI chatbots have emerged as transformative tools in the banking industry, revolutionizing customer service, enhancing operational efficiency, and driving innovation. This paper provides a comprehensive analysis of the utilization of generative AI chatbots in banking, exploring their benefits, challenges, and prospects. The paper also explores creating Customer Chat bot using GPT 3.5 model and LlaMAIndex. Additionally, it discusses considerations related to data privacy, security, regulatory compliance, and ethical use, highlighting the importance of responsible AI deployment in the banking secto

References

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Published

2024-06-12

Issue

Vol. 3 No. 01 (2024): INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE & MACHINE LEARNING (IJAIML)

Section

Articles

License

Copyright (c) 2024 Karthika Gopalakrishnan (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

LEVERAGING GENERATIVE AI CHATBOTS IN THE BANKING INDUSTRY: A COMPREHENSIVE ANALYSIS. (2024). INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE & MACHINE LEARNING (IJAIML), 3(01), 124-131. https://mylib.in/index.php/IJAIML/article/view/IJAIML_03_01_012