MICROSOFT DYNAMICS 365: IMPLEMENTATION AND AZURE CLOUD INTEGRATION IN MODERN BUSINESS OPERATIONS
Keywords:
Microsoft Dynamics 365, CRM, ERP, Technological Innovation Management, Strategic Planning, Digital TransformationAbstract
This paper examines the practical implementation and use of Microsoft Dynamics 365 in modern business operations, including its integration with Azure Cloud. The research explores how this comprehensive platform combines enterprise resource planning (ERP) and customer relationship management (CRM) functionalities to positively impact business growth, increase customer satisfaction, and improve operational efficiency [9]. The paper demonstrates how organizations can leverage these technologies for digital transformation and sustainable development through a case study and theoretical analysis. The findings will be particularly valuable for managers and executives seeking to adapt to the new digital transformation era.
References
Czapran, Tomasz. (2023). IMPLEMENTATION OF MICROSOFT DYNAMICS 365. 10.5281/ZENODO.10124511.
Konica Minolta IT Solutions Czech. Řešení Dynamics 365 [online]. 2019 [cit. 2023-08-17].
Available from: https://www.msdynamics365.cz/d365/#show-
talenthttps://www.msdynamics365.cz/d365/#show-talent.
MacGregor, R. K., Sroka, W., & MacGregor Pelikánová, R. (2020). The CSR Perception of Front-line Employees of Luxury Fashion Businesses: Fun or Free for Sustainability? Organizacija, 53(3): 198-211.
MacGregor Pelikánová, R. (2019). R&D expenditure and innovation in the EU and selected member states. JEMI -- Journal of Entrepreneurship, Management and Innovation, 15(1), 13-33.
Pal, M. (2020). Implementing Microsoft Dynamics 365 Customer Engagement. Birmingham: Packt Publishing.
Millenium. CRM řešení [online]. 2023 [cit. 2023-08-17]. https://www.millennium.cz/reseni/crmreseni/?gclid=CjwKCAjw5_GmBhBIEiwA5QSMxAVooqwBiKBHA7plczTrzTrbQoRLuPjObZiqbSxpSs2iYcs_m3M5DBoCEtUQAvD_BwE.
Yadav, J., Shukla, S., Mohta, R., & Kasat, Y. (2020). Implementing Microsoft Dynamics 365 for Finance and Operations Apps. 2nd edition. Birmingham: Pact Publishing.
Microsoft Dynamics 365 Documentation. Retrieved from Microsoft Docs.
Microsoft Azure Overview. Retrieved from Azure Docs.
Vupputuri, J. (2024). Data Migration to cloud – strategies, challenges, Best Practices. International Journal of computer Engineering and Technology, 15(5),1084-1092.